Refund and Returns Policy

Returns are accepted for unused, uninstalled and unaltered products for up to 90 days*. Please include a copy of your original paperwork or your invoice number with your shipment. No pre-authorization is required; however, contacting our customer service agents may help you avoid an unnecessary return. You can reach our agents through our Ask Pete portal.

Returns sent to us COD (Cash On Delivery) will not be accepted. Shipping and handling charges are not refundable except for returns due to our error.

PeterbiltParts.com reserves the right to limit returns or exchanges at any time, for any reason.

*Exclusions apply to special order, customized, or electrical components which are not eligible for return. Returns may be subject to 15% restocking fee.

Can I make an exchange?

Exchanges can be made for products anytime within 90 days of purchase. Products being returned for exchange must be in new, uninstalled condition and be resalable.

To complete an exchange please see our Returns article and contact our customer service agents to ensure the desired product is available.

How do I return a core?

We provide a return shipping label along with your originally purchased new part. Simply package your core up, attach the label and drop off at the appropriate shipping facility. A flat fee of $12.50 will be deducted from your core credit to cover freight charges.

A copy of your original invoice or packing slip should be included with your return to help expedite the credit process.

Credits are written within 48 hours of the package being checked in at our warehouse.

Where is my tracking number?

Tracking Numbers are provided at the time your package ships. These updates come via email and as an update within your account on PeterbiltParts.com. To view the tracking information within your account, simply log into the website and find the order from your “My Orders” menu. A hyper link next to Items Ordered will give the updated tracking number and a link to track via the carriers website (if available).

What’s the status of my order?

An updated status of your order can be found within your account. Orders that show as ‘Processing’ are being fulfilled by our warehouse. Orders that show as ‘Shipped’ are en-route to your front door! If at any time you have a question about an order, please Ask Pete and we’ll be happy to provide you with additional details.